We handle and store your personal information in line with the law – including the General Data Protection Regulation and the Data Protection Act 2018.
You can check our main Citizens Advice policy for how we handle most of your personal information.
By using our email advice service, you agree to the following statement: “I give my consent for the Citizens Advice service to process and use my personal information. I understand that this information will be kept confidential to the Citizens Advice service”.
Please note: We aim to reply to emails within five working days. However, our reply will contain information to assist you to deal with your problem. If you require advice then you will need to speak to one of our advisors either face to face or by telephone. If this is the case please attend one of our drop in sessions or telephone our adviceline.
If your query is urgent we suggest that you call in to one of our drop-in sessions.
You may be able to find information on your query by looking at our advice page.
Please be aware that we are only funded to provide advice to residents of Swindon Borough