Contact Form


In order for us to help with your enquiry we will need to record your personal information and the details of your case. In providing these details you give your consent for us to store a record of your case in a shared electronic case management system accessed by members of the Citizens Advice service. All information supplied by you is strictly confidential.

Please tell us about your problem, what you have done so far and what you would like to happen?


Full name

Full address (inc postcode)

Telephone number

Date of birth - dd/mm/yyyy

Ethnic origin


Employment status (if employed how many hours per week)

Household type

Number of dependent children under 14

Number of dependent children over 14

Housing type


All fields are Required

If you wish to remain anonymous, please send an email in the usual way and only supply your postcode.

Under the Data Protection Act 1998, we need your consent to store your personal details. By using our email advice service, you agree to the following statement: “I give my consent for the Citizens Advice service to process and use my personal information. I understand that this information will be kept confidential to the Citizens Advice service”.

For our privacy and data protection policy please click here.

Please note: We aim to reply to emails within five working days. However, our reply will contain information to assist you to deal with your problem. If you require advice then you will need to speak to one of our advisors either face to face or by telephone. If this is the case please attend one of our drop in sessions or telephone our adviceline.

If your query is urgent we suggest that you call in to one of our drop-in sessions.

You may be able to find information on your query by looking at our advice page.

Please be aware that we are only funded to provide advice to residents of Swindon Borough